Refund policy

Change of Mind
No refund or replacement is available for a customer’s “change of mind”.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

We have a 3-day return policy, which means you have three days after receiving your item to request a return should your item be damaged or faulty.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@myhah.com.au. 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at enquiries@myhah.com.au.